Frequently Ask Questions?
1. WHERE ARE WE LOCATED?
4711 N Australian Ave STE 18 West Palm Beach FL 33407
2. WHAT ARE YOUR BUSINESS HOURS?
We are open from 9:00 AM to 5:00 PM, closed for lunch from 12PM-1PM Monday through Friday. Saturday and Sunday Closed.
You may submit a quote online 24/7
3. HOW TO PLACE A RENTAL ORDER?
You can submit a party rental quote on our website and a customer representative will contact you within 24 hours. Submitted quotes are not a reservation until a customer service representative contacts you to take all the information needed to complete a rental order. You can also call us at (561) 791-2950. If needed, one of our Event Specialists is available during business hours to help you. For tents 20×20 or larger an onsite estimate is required at a fee. Ground area location (Out of Range Location - Additional fees
4. WHAT IS NEEDED TO PLACE AN ORDER?
We will need to have the delivery and pick up address, home or business phone number, and an onsite contact person with a cell number if possible. We will need the correct dates for delivery and pick up. A signed rental agreement & non-refundable Deposit to make a reservation. All equipment will not be guaranteed unless a deposit is established an invoice is signed.
5. PAYMENT OPTIONS
We accept credit cards (VISA, Master Card, Discovery, American Express), cash (Checks not expected). Full payment must be received 7 days prior to the date of your event.
6. RENTAL RATES
All rates quoted are based on a 24-hour rental period per item; however, we allow extra for the customer to pick-up/drop off at our locations. Any rental equipment kept for longer than specified will be charged according to our price schedule. The same applies to deliveries unless prior arrangements are made.
7. DELIVERIES
Delivery and pick up rates are based on street level. Delivery and pick up rates are quoted as a round trip fee. We do not offer a one-way rate. Delivery and pick up rates are based on the time and the location of your event. Depending on your location and schedule additional charges may apply.
Please note: After hours-same night and Sunday delivery and pick up service is available with additional fee. Please call for service fees.
The customer is responsible for all equipment from the time of delivery. The customer is also responsible for damaged or missing items. It is recommended that the customer verifies the accurate count of rental items received and returned.
8. Do I have to be home when you deliver / Pick up the rentals?
No, you do not have to be home. However, we do require that the rentals are left in a secure space that is shielded from possible inclement weather and accessible to our crew. If a Tent is being set up, we do require Client to be home for set up otherwise, Client must mark indicating where tent will be set up. Otherwise Set up will be determined by Crew members. Additional fees will apply for relocation of tent, Labor, & Set up fee.
9. What happens if we are required to have everything out of the venue immediately after the party?
Late night or Sunday pick-ups can be arranged for an additional fee.
10. MISCELLANEOUS CHARGES
You may be charged a labor fee if your delivery site requires that equipment be taken upstairs or elevator, long distance from loading, etc. Please inform representative of such information so this can be noted on Invoice. Please note: All deliveries are sent out in the morning. If you plan to order additional equipment on the day of your event, additional delivery charges will be applied.
11. DO YOU NEED YOUR EVENT SET UP OR TORN DOWN?
If you need us to set up your tables and chairs, there will be additional charges and arrangements must be made in advance. Set up for Tents, Stage, Dance floor installation included.
12. What should we do with dishware/glassware/flatware before we return it?
Please scrape food from plates and rinse. Please place dishware into the bins, crates and racks in which they were delivered.
13. What is your broken and/or missing items policy?
All rented items must be returned. In the event rental items are missing you will be contacted by your sales representative to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item.
14. Why do I get charge for Damage Waiver Charge?
The damage waiver is a one-time, non-refundable. This damage waiver covers rental items that are damaged through normal use. All broken and damaged items, including broken china, glasses, must be returned to South Party Rental, for the damage waiver to apply. The damage waiver does not cover loss or negligence. The replacement cost of all missing /Damage items will be charged to the contracted customer.
Examples of items covered on damage waiver:
- Broken glasses
- Chipped plates
- Small burn holes in linen.
- Any item not returned (including crates, racks, chair bags, )
- Molded linen
- Excessive candle wax on linen
- Excessive amounts of breakage (negligence).
Orders must be canceled 46 days before the delivery date. To receive full refund. Orders cancelled within 45 days will forfeit deposit. Special order items are subject to restocking fee. Changes to rentals must be made 30 days. Changes made after is subject to a restocking fee.
16. Do I get my money back if I do not use the equipment?
Unfortunately, you will not. Once our equipment leaves the warehouse, we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.
17. QUESTIONS?
If you have any further questions, please do not hesitate to call us at (561)791-2950. One of our customer service representatives will be happy to assist you.
